About the Next of Kin Module

The Next Of Kin Center is an extra module and is only available to users with the Next Of Kin Operator role. The NOK Center is a dedicated call center module within RAYVN for logging and managing incoming calls from next of kin during incidents, using a separate log from the main incident log.

When opening the Next Of Kin (NOK) Center, you will see a feed. The feed contains all released information from the main feed, plus details about calls to the NOK Center. 

The NOK Operator can perform the following operations:

• Receive and log incoming calls

• Register the new affected persons

• Update NOK about the affected person(s) and released information

• See the status of all NOK operators

The NOK Center is an optional RAYVN module that functions as a call center for logging incoming calls from next of kin during incidents. All log entries are stored in a dedicated NOK log, separate from the main incident log. The NOK Operator registers incoming calls within the platform. The platform also provides the operator with the latest released information from the main log, and shows which operators have spoken to each affected person.

• A user of the NOK center is not able to read the main log. A separate, dedicated NOK log is available for those users. 
• A person gets access to the NOK Center by being part of a NOK team. By adding a NOK team to an active RAYVN log, the NOK Center becomes automatically available to all members of that team. To add a NOK team to a log, open the active log, navigate to the Teams section, and assign the relevant NOK team.

Why do organizations need a NOK Center?

• When organizations are affected by incidents involving human life and health, this will reinforce the need for registration and information control. Next of kin have an urgent need for accurate information and want to know the status and well-being of their loved ones. 

• During incidents, next of kin communication must be managed effectively. This is critical not only on a human level, but also because inadequate handling of next of kin inquiries can result in significant reputational consequences for the organization.

• Many organizations lack the tools and routines to handle NOK

• Rumors often flow in social media, with pictures and information. The organization should have an established practice for producing and providing quality information to affected NOK. 

• Information provided to next of kin must consist of verified facts and confirmed information only.

Who is the NOK Center designed for?

• Oil & Gas

• Passenger transport

• Manufacturing 

• Organizations with traveling personnel, or personnel that live or work abroad

• Public organizations

How much does the NOK Center cost?

Contact us for information regarding pricing and licensing.