Introducing RAYVN Mobilize: what's changing
RAYVN Mobilize is a set of new features that make it faster and easier to notify and mobilize your teams. You can notify people first and build your response as the incident develops. This article explains what is changing, what stays the same and what you need to do.
What is RAYVN Mobilize?
RAYVN Mobilize is an evolution of the RAYVN platform. It changes how and when you notify your teams. You can send the first notification in seconds, see who can respond and when, and adjust your team as the situation changes.
When RAYVN Mobilize is activated
RAYVN Mobilize will be available to all customers in February 2027. If your organization wants to start earlier, you can join the Early Adopter Programme and activate from mid November 2026 until 31 January 2027. If your organization has not activated by 31 January 2027, RAYVN Mobilize is activated automatically in February 2027.
Visit rayvn.global/mobilize for the latest information, the webinar recording and the Early Adopter Programme registration.
What's changing?
Notify now or notify later
When you start a new log, you choose how to notify:
- Notify now takes you through the steps to choose teams, channels and the message before you send. You can also go straight to the summary and send from there.
- Notify later opens a blank log. Nothing is sent and no one is mobilized until you are ready. You add teams, tasks and files as the situation develops.
You can notify recipients by SMS, email, voice call and app notification.
Notification templates replace log templates
Log templates become notification templates. A notification template contains only the title, the message, the teams and the response profile. Tasks and files are no longer part of the template that starts a log.
Response profiles
Response profiles let recipients give answers beyond yes or no, for example “Yes, in 30 minutes”. You can set up response profiles in advance for each incident type or severity.
Response profiles are optional. If you want to keep using yes or no answers, you do not need to do anything.
Reconfigure your team from responses
You can see in real time who has answered, who has not, and what they answered. You can then filter the recipients by their answers, build a new team and send that team a second notification.
Task templates and file templates
Tasks and files now have their own templates. Task templates and file templates are reusable, and you can set them up at any level of your hierarchy. You can add them to a log when you start it or at any point while the log is active.
What happens to your existing log templates
When your organization activates RAYVN Mobilize, each log template is split automatically into three templates with the same name: a notification template, a task template and a file template. You can easily see which templates belonged together. You do not need to rebuild or change anything, and no data is lost.
What stays the same
Your incident data, contact lists, users, groups, report templates, meeting templates and account settings stay exactly as they are. Your login and username do not change.
What you need to do
Everyone who uses RAYVN on a phone must update to the latest version of the RAYVN app before your organization activates RAYVN Mobilize. This applies both to early activation and to automatic activation in February.
Note: Some details may change before launch. The resource page always has the latest version.