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Send a message

While in an active log, you can send messages by SMS and email.

This may be relevant if you need to quickly inform someone during an ongoing event or send out quick updates. 

 

To send a message, go to your active log and click on the "Send message" icon in the top right corner.

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You will then get up the following pop-up on your screen:

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  1. Start by selecting the recipients of the message. You can choose from users, responders, teams, contacts, participants, or contact lists.
  2. Write your message in the text box, or select a pre-made message template. Message templates can be created in the account settings. (An SMS can contain a maximum of 1,600 characters)
  3. Choose the preferred delivery methods. You can send the message via SMS, email, or both.
  4. Decide whether to request message confirmation. This is a link that will be attached to your message, asking recipients to click it to confirm that they have read and understood your message. The responses will be tracked in the log feed.
  5. Click “Send message” to send the message.