In the RAYVN hierarchy, each company can build its own business structure, with its terminology. This means users, teams, and templates can be added to any level in your organization's hierarchy. This provides endless flexibility and opportunities for how you can manage a wide range of critical events, ranging from minor local incidents to significant crises with global reach. 

Users will see the hierarchy when clicking on “Start Log”.  This user has access to the top level of Telenor ASA and can see the whole business structure. Users who are connected to groups further down in the hierarchy will only see their group and below. A user connected to Company A  would only see Company A and below. Each group in the hierarchy can have their own set of log templates with predefined scenarios, including teams, tasks, files, etc.

Defining a teams place in the hierarchy

By defining teams as Global, Regional, or Local within the hierarchy, RAYVN allows you to involve emergency responders both vertically and horizontally in the organization. 

  • Global teams- can be invited to logs in the entire organization regardless of the group they belong to.
    • Regional teams- can be invited to logs in the group they belong to, or in any subgroups of that group.
      • Local teams - can be invited to logs in the group they belong to, and nowhere else.

Below, we see that the Team “Line A” is defined as a Local team under Group  Subsidiary A.  A Local team can notify extra resources through RAYVNs hierarchy since Subsidiary A also has access to four Regional/Global teams. 

Available teams for Subsidiary A:

  • Global teams

    • Telenor ASA Strategic Management

  • Regional teams

    • Company A Middle Management

    • Company A Next of Kin team

    • Company A Top Management

  • Local teams

    • Line A


During a critical event, Subsidiary A can involve the teams in the hierarchy which are appropriate for the specific type of scenario, according to the contingency plan. While setting up predefined scenarios in RAYVN, minor incidents would only involve Local teams. On higher severity levels, the template would also include Regional and Global teams. 

Subsidiary A can only manage their local teams (add or remove users). Global or Regional teams need to be managed on their respective level.