In order to get access to the Next of kin center, the module has to be purchased. The next of kin center is a call center function that helps organizations log incoming calls from Next of kin during incidents. Log entries will be stored in a log separated from the main log. The next of kin operator registers incoming calls into the tool. The tool also provides the operator with the latest released information from the main log. It also shows which operator(s) have talked to a next of kin.
- A user of the next of kin center is not able to read the main log. A separate, dedicated next of kin log is available for those users.
- A person gets access to the next of kin center by being a part of a next of kin team. The first next of kin team that is added to the log automatically initiates the Next of kin center.
When organizations are affected by incidents involving human life and health, this will reinforce the need for registration and information control. Next of kin have a high need for information and are desperate to know how their nearest is.
During incidents next of kin must be handled. Not is this important on a human level, but also since the organization will suffer reputational loss if next of kin is poorly handled
Many organizations lack the tools and routines to handle next of kin
Rumours often flow in social media, with pictures and information. The organization should have an established practice for producing and providing quality information to affected next of kin.
Information to next of kin must only be facts and confirmed information
Oil & Gas
Organisations with traveling personnel, or personnel that live or work abroad