When you create a user, they get sent a link to their email which they need to click to verify their email and set a password. 

This link is time-limited, and after 48 hours, the link will no longer work.

Should this happen, you can resend their user invitation by: 

  1. Go to the "Settings" in RAYVN, and click "Account settings".
  2. Then click on "Users", and find the user you want to resend an invitation to. Underneath their profile picture, you can click the button that says "Resend invitation". The invitation will then be sent to that persons email again. Remind them to check the "Spam"-filter if it does not show up in their inbox.