Are you having problems logging in? 

There could be a number of reasons why you would experience problems when logging in. Here are a few of the most common reasons: 

You are trying to log in from a bookmarked page, and the page is expired.

Bookmarks are an easy way to find your way back to a page. However, if that page requires you to log in, you might find that the page becomes expired. What this means, is that as the website is updated, the older versions of the site might become expired. Some of the functions might no longer work because they aren't connected to the newer version of the website. To prevent this, we always recommend using the site to log in.
You'll also always find an updated log-in site if you go to and click "Customer login" at the top of the page.

Your browser cache might need to be cleared out. 

If you are having problems with logging in, a quick fix could often be to empty your browser cache.
Click here to read more


You have simply mistyped your password or your username.

It happens to us all. You are trying to log in quickly, and accidentally miss a character, or add one that isn't meant to be there. Always make sure to check that you have typed in the correct password when you are trying to log in. If you are uncertain if your password has been typed in correctly, click on the little eye icon next to the password line:


Also, take a second to make sure that there isn't an extra space in your password or your username. 

You've forgotten your password

If you've forgotten your password, you can easily reset it by clicking on "Forgot password" above the "Log in" button.
Just click on it, and a link where you can reset your password will be sent to your email address. From there, click the link, set a new password, and try to log in again.  Note that you might need to refresh the website. 

You are working on an outdated browser, or you need to update the software on your computer. 

From time to time you'll experience that the browser you are working on will need to be updated to the latest version. Running on an older version of your browser that is not up to date, could create issues when you are trying to use any website, including RAYVN. It is therefore important that you keep up to date with the latest versions of your browser.
In browsers like for example Google Chrome, or Opera, you'll see a little icon at the top of your page where it says you need to update your browser. 

The same thing goes for your computer/device. If your device is running on an outdated version of its operating system, you might experience issues with using different apps - including RAYVN. 

We recommend updating your operating system when your device tells you that it is time for a new update. 

Can't log into the app?

If you can't log into the app, there might be a few different reasons. Here are some steps you can take to try to solve this issue:

Check that you've written the correct username and password for your account. 

Try to close the app and your log, and open it again. 

Try to uninstall the app, and then reinstall it and try to log in again.