Frequently asked questions

My invitation link to a log has expired
When you are invited to join a log, you will receive an email with a link that will give you direct access to the active log.  According to RAYVNs high-sec...
Fri, 18 Jun, 2021 at 4:15 PM
Is RAYVN GDPR compliant?
The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a regulation by which the European Parliament, the Council of the European Union...
Mon, 7 Jun, 2021 at 9:54 PM
System requirements
RAYVN on Computers RAYVN can be used on a wide range of environments as long as the user has a web browser installed. There is no need to install any other...
Mon, 7 Jun, 2021 at 9:54 PM
Can RAYVN be used in all countries?
The short answer is yes. RAYVN can be used in all countries that have access to the internet and/or provide mobile phone coverage. By demand, RAYVN crea...
Mon, 7 Jun, 2021 at 9:54 PM
Receiving Automated phone calls with Do Not Disturb mode enabled
You can set up your phone to let Automated phone calls from RAYVN come through when you have enabled the Do Not Disturb mode on your phone. So know, you ca...
Mon, 7 Jun, 2021 at 9:55 PM
One user - connected to multiple organizations
Many need to participate in RAYVN through other organization's projects/accounts. In many situations, your company uses RAYVN, as well as other organiz...
Mon, 7 Jun, 2021 at 9:55 PM
What language is supported in RAYVN?
Currently, these languages are supported as system languages in RAYVN: English Spanish Portuguese French German Norwegian Dutch Swedish If you...
Mon, 7 Jun, 2021 at 9:55 PM
Clear web browser cache
When using RAYVN in your web browser, the browser saves some information while using RAYVN in its cache and cookies. Occasionally, clearing the cache and co...
Mon, 7 Jun, 2021 at 9:56 PM
What is the functionality in the web app vs the mobile app?
FunctionalityWeb appMobile app Start log/team status  Start log Create incident, further down in the hierarchy Overview of available resourc...
Mon, 7 Jun, 2021 at 9:56 PM