In order to create new users that will be able to use RAYVN, you have to be assigned one of the following roles:


Customer Admin - can edit all users in an account

Group admins - can administer users in the group of the logged in user is assigned. 




Create new user


Go to the Account settings, and click on "Users".


You will see a list of all users that you have access to administer in your organization. 


Here you can manage, and add new users. 

This is how you create a new user:

  1. Hit the “Create new user” button

  2. A form pops up where you can fill in details about the user. There is also an auto-generated profile picture, that you can replace with a profile picture of the user.

  3. Fill out the fields regarding name, email, and mobile phone number. 

  4. Make sure to set the correct language on the user by selecting the language in the drop-down box

  5. The new user will automatically be added to the currently active group. You can choose to select a different group, or sub-group by clicking on "Change group". 

  6. Specify the role(s) of the user. Read more about the different user roles here.

  7. Select team(s) for the new user by hitting the “Add team” button and then selecting one or more teams from the dropdown list.




Edit user

To edit a user, go to the Account settings. Over the list of users, there is a filter. Click on the user you want to edit. If there is a long list of users, you can also filter the list by starting to type the name of the user you want to edit, and the list of users will be updated accordingly. After you have selected a user you will see the user details to the right of the user list. Edit the properties of the user and hit the "Save" button. This will update the user. 



You can edit:

  • If the user should be able to log in to RAYVN or not. Users that shouldn't log in, will still be able to be added to teams, and receive notifications. 
  • Name, mobile phone number, and email. 
  • Their preferred language.
  • Profile picture.
  • The group (part of the organization) the user belongs to.
  • The user's role in RAYVN.
  • Which teams the user should be assigned to.
  • Request a password reset on behalf of the user.


You can now also resend their invitation to join RAYVN if they have not verified their email and set their password yet.



Import users

You can also easily import multiple contacts/users, and add them to different contact lists.